ORDERS & SUPPORT
Shipping & Returns
Destination-aware information for GCC delivery, tracking, damaged parcels and return requests.
GCC delivery
Availability, fulfilment method and timing depend on destination-country classification and operational approval. Confirm your delivery country before checkout.
Tracking
Tracking information is issued where supported after the order has been processed.
Damaged or incorrect orders
Contact support promptly with the order number and clear photographs of the package, label and product. Keep all packaging until review is complete.
Returns
Contact support before returning an item. Eligibility depends on product condition, chain-of-custody requirements and applicable consumer rules.